Arts inc. Heretaunga Ticket Purchase Terms & Conditions of Sale

Any ticket issued is subject to the following conditions and may be revoked by the issuer, proprietor of the venue and/or organiser of the event for breach of any of the specified conditions. Arts inc. Heretaunga may change or amend these Terms & Conditions of Sale at any time.

Overview

Arts inc. Heretaunga sells tickets as an agent on behalf of event promoters, venues, artists and other event organisers (“Promoter”). Any representations made by the Promoter regarding the event at any time and any associated complaints or claims are the responsibility of the Promoter and not Arts inc. Heretaunga The Promoter sets ticket prices.

Your ticket

You can print the email invoice immediately upon confirmation of your order. This confirmation email which contains all the details of your of your ticket is sent to the email address you provided during the ticket purchasing process.

The printed email must be presented in order to gain admittance to the event. The code on the ticket uniquely identifies this ticket and the purchaser, and can be redeemed only once. Multiple copies of this ticket will not allow multiple entries. In the event that multiple copies of this code are presented at the event, the Promoter may refuse entry to all ticket holders presenting tickets with this code.

When presenting concession tickets or entering events with an age restriction in place, appropriate identification must be shown. If suitable identification is not presented, you may be refused admittance to the event.

Prices

All ticket prices are shown in NZ Dollars and include GST where applicable. Arts inc. Heretaunga. accepts Visa and Mastercard only.

Postponements, cancellations & refunds

Tickets cannot be refunded, exchanged or cancelled once issued except in accordance with the applicable laws of New Zealand.

In the event of a cancellation, the purchase will be refunded directly to the credit card used for the original purchase. In the event of a postponement, purchased tickets for the original date will be valid for the new date unless otherwise notified. Purchasers have the option to seek a refund for the value of the purchased ticket(s) for a postponed event by contacting Arts inc. Heretaunga prior to the replacement date for the postponed show via our contact page. In the event that a Promoter authorises ticket refunds for a postponed event, they will be issued only to the original credit card used for the purchase.

Purchase from unauthorised sources

Tickets are sold on behalf of the Promoter by Arts inc. Heretaunga Tickets purchased from any other source may be unauthorised copies and may be refused admittance to the event.

Changes in program

The Promoter reserves the right to withdraw, replace, add or substitute artists or performers without notice.

Recording / audiotaping events

Cameras and video recorders, audiotape recorders and other types of recording devices may be prohibited at the event.

Refusal of admission or ejection for objectionable behaviour

The Promoter or venue reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose behaviour does not comply with the rules and regulations set forth by the venue and/or Promoter.

Credit card problems

Arts inc Heretaunga ticketing system is an e-ticket system with an immediate exchange of information between us and your bank via DPS. Occasionally, your bank may not authorise a transaction, based on your account status or your card not being enabled for online purchases. In these instances, it is your bank denying your card, not Arts Inc. Heretaunga, so please contact your bank for a resolution.

Privacy Policy

Arts inc. Heretaunga respects the privacy of all our customers and business contacts, and is committed to safeguarding the personal information which you provide us. Also, Arts inc. Heretaunga is subject to the requirements of the Information Privacy Principles which are contained in the Privacy Act 1993 (the Privacy Act).